When will I receive my order?
Shop implements free shipping all over the world. Every order has its own tracking number give via e-mail to the curstomer. Tracking number lets to observe the parcel during the shipping period.
Every order is shipped via trusted international postal service such as EMS and ePacket with the shortest shipping time available depending on country.
Can I cancel my order?
Yes you can cancel the order any time before the order is shipped.
Why is my order late?
We strive for perfection in all we do, but in some cases delays or errors can occur during the production process. Please feel free to reach out to our Customer Support Team if you have any questions about your order.
Can I have my order shipped to a friend or family member?
Yes, of course! You can change your order's shipping address before the order is shipped
I did not receive all my items in my package. What can I expect??
Sometimes items ship separately depending on the size and availability of the product you ordered. Please check your tracking emails for multiple tracking numbers, or check your order details page, to see if you have more than one tracking number. If there are multiple trackers, you will receive the remainder of your order in a separate package around the same time as your first package. If you only have one tracking number and have not received your entire order, please reach out to our Customer Support Team.
Do you offer refunds or exchanges?
Please check our returns & exchanges policy.
Exchanges: In case we sent you a different product than what you ordered, please receive our apologies. To make your life easier, we will send you a gift card for the same price you paid. The gift card must be used within the next 60 days that you have received your gift card. In order for us to send you the gift card, you will have to return the product to the following address: ________xxxx___________Items must be sent back in the next 7 days upon arrival. Please reach out to our Customer Support Team for assistance with an exchange.
How much will I pay for the shipping?
For deliveries to the United States of America and Canada, shipping is free. Fort the rest of the countries that we deliver, the price is US$5.00. Check the shipping and delivery policy to see if we ship to your country.
Why was I charged more than my original purchase price?
All prices on our site are displayed in USD. Due to currency exchange rates, your total may be different than the purchase price displayed on our checkout page.
I live outside the United States, will there be customs or import fee?
Different countries have different regulations. You should contact your local postal or customs agent to see if this product or the amount you paid, must pay any fees.